CANCELLATION & REFUND POLICY

We offer a flexible time and date guarantee, which means you can amend* the date or time of your booking right up until 48 hours before your scheduled departure time.

Cancellations or amendments requested by the customer;

  • more than 48 hours before your booking time will not incur a fee and we will offer a full refund.
  • 24 to 48 hours before your booking time, will incur a 50% cancellation fee or 25% amendment fee
  • less than 24 hours = no refund or amendment available
  • delayed arrivals on the day of a booking, may impact on the intended duration of your booking.

Group Bookings (10 or more people)

All group booking require a deposit at the time of booking.

Deposit for group bookings made;

  • 30 days or more before date of booking – 25%
  • Less than 30 days before date of booking – 50%
  • Full payment is required 7 days before date of booking.

Cancellation of the group booking or part thereof will incur the following fees:

  • 30 days or more before departure – No cancellation or amendment fee, full refund
  • Less than 30 days before departure – 50% cancellation fee
  • Less than 7 days before departure – 80% cancellation fee
  • Within 48 hours of departure – 100% of total cost cancellation fee, no amendments available

*amendment refers to a request to change the date or time of a booking

* the % applied will be based on the full value of the booking.

Contact Us

Open 7 days from 9am (except Christmas Day).

Hire equipment and tours can be booked on line. For enquiries please use the details below or use our online contact form.

(08) 8559 4296

info@kioutdooraction.com.au

188 Jetty Rd Vivonne Bay SA 5223‎ Australia

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Accreditations

Kangaroo Island Outdoor Action is an accredited business with the South Australian Tourism Commission; learn more [...]

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