CANCELLATION & REFUND POLICY
We offer a flexible time and date guarantee, which means you can amend* the date or time of your booking right up until 48 hours before your scheduled departure time.
Cancellations or amendments requested by the customer;
- more than 48 hours before your booking time will not incur a fee and we will offer a full refund.
- 24 to 48 hours before your booking time, will incur a 50% cancellation fee or 25% amendment fee
- less than 24 hours = no refund or amendment available
- delayed arrivals on the day of a booking, may impact on the intended duration of your booking.
Group Bookings (10 or more people)
All group booking require a deposit at the time of booking.
Deposit for group bookings made;
- 30 days or more before date of booking – 25%
- Less than 30 days before date of booking – 50%
- Full payment is required 7 days before date of booking.
Cancellation of the group booking or part thereof will incur the following fees:
- 30 days or more before departure – No cancellation or amendment fee, full refund
- Less than 30 days before departure – 50% cancellation fee
- Less than 7 days before departure – 80% cancellation fee
- Within 48 hours of departure – 100% of total cost cancellation fee, no amendments available
*amendment refers to a request to change the date or time of a booking
* the % applied will be based on the full value of the booking.